Services

Business and Technology Consulting

Using expertise and insight gained from our engagements, SlovShore delivers result-oriented solutions in cooperation with our alliance partners to facilitate business IT alignment, value maximization, while making organizations compliant and secure. To ensure increased accountability, agility and improved business results, our approach helps organizations govern and manage priorities, people and processes and run IT like business. Consulting services include the following:

• IT Diagnostics and Assessment
• IT Strategy and Governance
• IT Process and Service Management
• IT Cost Reduction
• IT Transformation
• IT Performance Improvement
• Business Inteligence Consultancy

IT Infrastructure Services

Our IT infrastructure services rigorously apply standardization and simplification, documentation and controls, quality support and review. SlovShores relentless focus on quality, backed by the robust proprietary tools and methodologies, ensures our ability delivering better levels of service, improve infrastructure utilization, increase infrastructure availability, boost end-user satisfaction, reduce total cost of ownership for IT infrastructure, improve visibility for client technical environment and maximize operational efficiency. Our end-to-end IT Infrastructure offerings include:

• IT Help Desk Services / Service Desk Management
• Desk Side Services / Desktop Management
• Software Imaging and Distribution
• IT Asset Management
• Managed Storage
• Database and Middleware and Security Services

Application Management

Your company is dealing with many applications. SlovShore can streamline your application management processes for maximum efficiency and control. SlovShore can help ensure that typical software application issues become an asset rather than a liability, including integration with legacy systems, flexibility for future changes and the routine management and upgrades of such services for optimal performance. As a result, you will get enhanced performance and improved efficiency. Our offer includes:

• Application Maintenance and Support (24×7)
• Re-engineering
• Application Migration and Testing
• Enterprise Application Services incl. Business Intelligence
• Implementation of ERP systems

Business Process Outsourcing (BPO)

In todays fiercely competitive marketplace organizations are challenged to add value to their customers. SlovShore allows organizations to focus on their core competencies while cost effectively managing to the highest level of quality for service delivery, infusing thought leadership and innovation to transform the organization. Our BPO solutions bring a range of horizontal offerings based on a pre-configured platform built on best-in-class processes, industry frameworks, best practices and technology of our alliance partners that helps to deliver transformational business value to customers. Our offerings include:

• Customer Service Outsourcing Technical Helpdesk Support, Contact Center CC Helpdesk)
• Human Resources Outsourcing (Shared Service Center for HR functions)
• Sourcing and Procurement Outsourcing